GENERAL

If you are not completely satisfied with your purchase from Delinordesign.com, we will be happy to work with you to find a solution. Possible resolutions include product exchange, a credit for the amount of the order, or in rare cases, a refund.

Please contact us as soon as possible at: info@delinordesign.com

Les Carrés Delinor Custom Orders: Printed-on-demand orders are not exchangeable, creditable or refundable, as we cannot resell them if the personalized texts are deemed too specific. In the event that the texts are deemed to be general, the solution options will be decided by DELINOR. 

Sale items: are considered final sales.

CHANGES AND CANCELLATIONS

If your order contains an error or if you wish to make a change, please contact us within 12 hours of placing it. 

For special orders: Once an order is in production, we cannot modify or cancel it.

If the delivery address provided contains an error and the package is returned to our premises, you will be responsible for the return shipping costs once you have confirmed the correct address.

REPORT A PROBLEM FOLLOWING RECEIPT OF YOUR ORDER

You must report the problem within 14 days of receiving your order. 

If you receive an item with a defect, follow these steps to report it:

1. Take good-quality photos that clearly illustrate the problem. (We may ask you for more information     or photos if the ones you send us are not clear enough).

2. Send us an e-mail to info@delinordesign.com

3. In the subject line, indicate your order number so that we can easily find the related information.

4. We will confirm receipt of your message and promptly respond.

RETURNS & SHIPPING RETURNS

We accept returns unworn, unused and in their original packaging including all documentation. DELINOR reserves the right to refuse returned products that have been used, worn or modified in any way. 

DELINOR will cover the cost of returning products if the problem is due to a production defect. If the return is made by the customer for reasons other than a production defect, the cost of return will be assumed by the customer. The return address will be provided in the communications. The customer must be informed of the delivery company and tracking number. All returns must be received within 30 days of validation of the request.

MISSING PARCEL WITH DELIVERED INDICATION

If your parcel is indicated as delivered, and the tracking number confirms this, you will need to open a file with the postal service. We cannot produce a second time an order that appears as delivered. We will work with you on a case-by-case basis to resolve the issue.

DAMAGED PARCEL 

Once your package leaves our studio, the carrier is responsible for it. DELINOR cannot be held responsible for damage caused by the carrier or by careless opening of the package.

CASES ELIGIBLE FOR ORDER REFUNDS 

Orders are refundable under the following conditions, without limitation:

1. You request a cancellation of the order, and the order has not entered the production phase, and within 12 hours of its placement. 

2. We determine on a case-by-case basis which orders have a manufacturing defect.

DELINOR stands behind its products and we value your shopping experience and client satisfaction.